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Shipping and Returns

Delivery Charges

Crane Vehicle Delivery

Our crane vehicle delivery charges are based solely on milage, please see map below. All the prices provided are for guidance only, for a definite cost please use the calculator at checkout or contact us for further details.

Shipping cost will remain the same whether 10 sleepers or 50 are ordered. For larger quantities you should either telephone or email for a quotation.

We have a large fleet of dedicated vehicles fitted with a crane for offloading. The cranes have a reach of approximately 5 metres so can be placed on a driveway or in a front garden with little problem if the area is accessible with the crane (the driver will offload over small walls or fences at your risk, the drivers decision as to whether it is possible is final), if not then the delivery will be to the kerbside.

 

Railway Sleeper Shipping Zones

Delivery Promotions

Our Current Shipping Promotions

Free Delivery Within 40 Miles of Our Depots For Online Orders Over £200

We are currently offering free delivery for orders within 40 miles of our depots. Please add the products you would like to purchase to your shopping cart, and as long as the total value is at least £200 (ex VAT) your free delivery will automatically be applied at the checkout.


Free Delivery For Online Orders Over £1600

We are currently offering free delivery exclusively for online orders which have a value of at least £1600 excluding VAT. Please add the products you would like to your shopping cart, and the discount will automatically be applied at the checkout.

Birmingham Postcodes

We are pleased to offer delivery at only £20 (ex. VAT) to any online orders placed for delivery into Birmingham postcodes. Please add the products you would like to your shopping cart, and the discount will automatically be applied at the checkout.

Lead Times

Lead Times
Deliveries take up to 10 working days from the date of your completed order. Deliveries to Wales, Scotland and the Cornwall area can take up to 15 working days.
*  Due to excessive seasonal demand in April through to September, deliveries of timber can take up somewhat longer to arrive from the date of your completed order.

Whenever we have a vehicle in your area your order will be scheduled for delivery and we give you a call the day before the delivery to let you know that it is coming and when to expect it.

If you are unable to be present at the delivery, we can leave the goods on the driveway or where instructed and mail your invoice.

Offloading
We have a large fleet of dedicated vehicles fitted with a crane for offloading. The cranes have a reach of approximately 5 metres so can be placed on a driveway or in a front garden with little problem if the area is accessible with the crane (the driver will offload over small walls or fences at your risk, the drivers decision as to whether it is possible is final!), if not then the delivery will be to the kerbside.

All of Railway Sleeper vehicles are between 18t and 28t, no smaller vehicles are availible that can be requested for delivery.

A courier will deliver to the kerbside as a standard- courier is unable to deliver beyond the kerbside (e.g. in to a property, or on to a driveway). As soon as your order is ready and scheduled for delivery we will attempt to call you the working day before the delivery, if unable to contact you, will leave a voicemail if possible.

Courier Pallet Delivery & Parcelforce
Up to 45kg items will be sent out with Parcelforce or XDP courier and anything over 45kg will be wrapped on a burnable wooden pallet and delivered to the kerbside with a 7.5 tonne dustcart tail lift by Lombard Express courier. 

Deliveries can take up to 7 working days to arrive from the date of processed payment.

Lombard MAX Weights & Dimensions

  • QUARTER: 1.2m x 1.2m x 0.6m (WxDxH) Max Weight 250kg (Must Be Stackable)
  • HALF: 1.2m x 1.2m x 2.0m (WxDxH) Max Weight 500kg
  • FULL: 1.2m x 1.2m x 2.0m (WxDxH) Max Weight 1200kg

Only product within these dimensions can be sent out with our courier, you are more than welcome to place your order for collection and arrange a courier of your own to pick it up.

Collection
If you have chosen to collect your order at checkout instead of receiving delivery, your order will typically be ready to collect from our premises in Corby within 5 working days. You will be notified as soon as your order is ready and the full collection address.

Your goods must be collected within 4 weeks from the order competion to avoid your goods being restocking where no credits or refunds will be issued under such circumtances.

Returns and Replacements

On Delivery

All goods on delivery must be inspected in case any damage has occurred offloading. The driver should be notified immediately of any problems and the delivery note should be signed accordingly.

We cannot guarantee to replace or repair items which have been signed for in good condition and are later found to be damaged. This does not affect your statutory rights.

Missing, damaged or faulty

Any mistakes on the order, missing items or damages must be reported within 14 days from the day of receiving the goods. If your goods were damaged - photographic evidence must be provided for any replacement or refunds to be approved by the management.

If goods have been delivered in a damaged state and we feel the situation cannot be improved by authorising another delivery, we reserve the right to refund you in full for your order and cancel the order.

Any approved refunds will be issued within 7 days of the goods being returned. It takes 3-5 working days until the refund shows on customers account.

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Report missing, damager or faulty items or cancel your order by emailing us to:
- sales@railwaysleeper.co.uk

Cancellation

You have a right to cancel your order for any item purchased on this website at any time before the goods are cut and despatched, or within 7 days of receiving your goods and for a full refund excluding cost of return postage providing you take reasonable care of the goods whilst they are in your possession. This does not affect your statutory rights as a consumer.

If you wish to cancel your order at any time later than the 7 days following receipt of your goods there will be a restocking charge of 25%. You are welcome to return any items using your own courier or alternatively we can offer a collection and return service. The cost for return transport will be quoted on request.

If you would like to cancel your order, please email or write to us at the address provided below.

On Collection
Goods must be returned in original condition and may not be returned after any form of treatment, cutting or alteration with anything including wood stain, wax, oil or preserver.

Kerbside collection ONLY, the driver will not be loading goods from the back of the garden, from garages and will not be carrying goods from the house. The goods MUST be ready for collection prior to the arrival of our lorry, ie items placed on bearers or a pallet as initially delivered. If no one is present and the good are not left to be collected we reserve the right to charge you in respect of the initial delivery cost.

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